-
Setting up a meeting – Scheduling, confirming, postponing, when to use each phrase
27:03
-
Beginning a meeting – small talk, greeting people and introducing others, transitioning into the meeting
33:34
-
Running a meeting – setting the agenda, asking for others’ opinions, transitioning to next topics
16:20
-
Participating in a meeting (as an attendee) – how to politely interrupt
08:04
-
Making your points clear and giving feedback – the PREP Method, pros and cons of the Sandwich Method
12:33
-
Taking calls – answering politely, putting someone on hold, transferring calls, taking messagesTaking calls – answering politely, putting someone on hold, transferring calls, taking messages
12:22
-
Making calls – beginning a call, asking to speak to someone, asking for information
06:14
